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Analyst Reports

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Best Practices

Best Practices for Customer Acquisition
Highlights how online merchants can fine-tune their customer acquisition strategies. Topics covered include pricing, payment methods, promotions, acquisition channels and metrics.
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Best Practices for Customer Communications
Details communication best practices for online merchants to increase customer satisfaction and revenue. Topics include trial period messages, billing notifications, receipts and retention offers.
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Best Practices for Customer Retention
Outlines key strategies for optimizing customer retention across companies with subscription revenue streams. Strategies covered include customer service, payment failure handling, Account Updater usage, customer communication, retention offers, chargeback management and price discrimination.
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Best Practices for Chargeback Management
A primer for your online business on how best to minimize fraud in the form of chargebacks.
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Best Practices for Online Business Models
This paper defines the key terms for online business models and describes the most common types of those models, their pros and cons, and the key metrics associated with each.
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Data Sheets

  • Vindicia CashBox
    Increase customer acquisition, loyalty and retention via Vindicia's on-demand billing infrastructure.
  • Vindicia CashBox StoreFront
    Increase customer acquisition for digital content and services with flexible offer management, promotion handling, and global transaction billing with support for various business models from subscriptions to microtransactions.
  • Vindicia ChargeGuard
    Ensure card association compliance, reduce the impact of chargebacks and limit 'false positives' with Vindicia's fraud management solution.
  • Vindicia Hosted Order Automation
    Hosted Order Automation, available as a feature in CashBox, takes the power of CashBox one step further for companies looking to avoid the PCI DSS compliance burden altogether.
  • Introduction to Fraud Screening
    Optimize customer acquisition strategies while still taking control over your true fraud problem with Vindicia's innovative fraud screening, a key component of Vindicia ChargeGuard.

White Papers

Resources