Fraud Management
Any merchant accepting payments online must have tools in place to handle fraud - both true fraud and friendly fraud. For those merchants providing intangible goods and services, response time is a critical factor, as customers demand instant gratification. Intangible, online merchants also have the unique challenge of minimizing "false positives" - the practice of mistakenly rejecting good transactions. This differs greatly from the traditional e-commerce fraud goal of total fraud elimination.
Integrated Fraud Management and Billing
A comprehensive fraud approach is comprised of multiple technologies and techniques and is tightly integrated into your billing system. Fraud screening and chargeback management are fundamental components to an online billing system and should not be treated as standalone functions. The integration of these systems will maximize the chances of a successful billing cycle.
With Vindicia, many fraud management functions can be automated and made more effective than existing manual processes. For example, once an account has been associated with a chargeback, that account will be automatically suspended to prevent secondary chargebacks. Additionally, information about billing history and account usage can be used to automatically fight friendly-fraud chargebacks. By using these automated processes and aggregated data, Vindicia helps our merchants find the right blend of fraud management for their unique business profile.
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