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Vindicia was founded in 2003 to address the need for commercially available
back-office payment management solutions for online merchants. The majority of
Vindicia's executive team was previously the executive team at eMusic, the first
digital merchant to design, implement, and manage a recurring billing, online
music subscription service. The executive team offers a unique combination of
domain expertise, having operated a digital merchant business, and technical
expertise, with an emphasis in payment and security solutions.
Vindicia provides payment management services to online merchants via a SaaS
offering that combines a recurring billing solution with key fraud management
capabilities spanning both fraud screening and chargeback management. The
integrated, on-demand service is packaged as two offerings: Vindicia CashBox lets
merchants improve customer retention and maximize profit by enabling rapid
implementation of best of breed recurring billing capabilities. Vindicia
ChargeGuard allows merchants to control chargebacks and recover lost revenue
through fraud screening, chargeback processing, disputing, and prevention. A PCI
Service Provider Level 1 company and SAS 70 Type 2 audited, Vindicia is a key
infrastructure provider to some of the best known brands on the Internet.
Executive Team
In addition to deep backgrounds in digital content, subscriptions and security,
Vindicia's management
team also has a broad range of expertise in enterprise software, systems and
SaaS.
Gene Hoffman - Chairman and CEO
Brett Thomas - CTO
Debbie Ellisen - Vice President, Sales
Marcus Segal - Vice President, Operations
Mark Elrod - Executive Vice President, Engineering
Marv Su - Vice President, Business Development
Sanjay Sarathy - Vice President, Marketing
Market Focus
Vindicia is focused on servicing the online market. This includes merchants
exclusively selling digital content and services, those who complement physical
stores with an e-commerce presence, as well as e-tailers. Example industries
include consumer
software, gaming, social
networking, online dating, SaaS, marketplaces, and retail.
Size and Revenue
Vindicia is a privately-held, venture-backed company. In 2007, revenues
increased 200% while the customer base doubled.
Customers
Our customers range in size from those for whom we process under one hundred
transactions a day to those for whom we process north of 25,000 transactions per
day. Our merchant clients include deviantArt, Symantec, Reunion.com,
EnlightenNext, and Homestead (now part of Intuit), just to name a few.
Partners
Vindicia partners with industry merchant processors and card associations
(including but not limited to Chase Paymentech, MES, American Express, etc.) to
enable integration where needed and support best of breed billing solutions that
meet industry compliance and best practice guidelines. Vindicia also belongs to
and/or participates in a variety of trade organization forums, such as those
sponsored by Merchant Risk Council and Direct Response Forum, among others.
Contact Information
Vindicia, Inc
1840 Gateway Drive, Suite 100
San Mateo, CA 94404
650-522-4480
info@vindicia.com
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