The True Leader in Enterprise-Class Subscription Billing

Privacy Policy

This privacy policy (“Privacy Policy”) was last updated in Januuary, 2014.

Preamble

Vindicia, Inc. (“Vindicia”, “we”, or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy details certain policies implemented throughout our company governing Vindicia’s use of personally identifiable information about:

  • visitors to our Internet website (the “Site”) located at the URL: Vindicia.com, and
  • visitors to our clients’ Internet websites (“the Sites”) which use our services and/or products (collectively, services and products are: “Service” or “Services”).

Where the Privacy Policy differs depending on whether you are using the Site(s) or the Services, that difference will be noted in this Privacy Policy.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, Vindicia may need to update this Privacy Policy from time to time. If so, Vindicia will post a notice of the change and the updated Privacy Policy on our Site located at http://www.vindicia.com/privacy-policy. We may also send registered visitors of the Site(s) e-mail notifications notifying such visitors of any changes to the Privacy Policy. If any change is unacceptable to you, you have the right to cease using this Site(s) and the Services. If you do not cease using this Site(s) and the Services, you will be deemed to have accepted Vindicia’s then current Privacy Policy.

Information Collection

Through the Site:

You can generally visit the Site without revealing any personally identifiable information about yourself. However, in certain sections of the Site, we may invite you to contact us for information or questions, inquire about a job or apply for a job, or provide other information, such as referrals.

We may track information such as the total number of visitors to our Site(s), the number of visitors to each page of our Site(s), your IP address, your browser type, the number of external web site (defined below) pages you have visited, and other browsing or computer data (“Aggregate Data”).

Through the Services:

When our clients use our Services, our client or you may provide us with information about you, including personally identifiable information such as your name, address, email, phone number, and financial information such as your credit history, credit card numbers and bank account numbers. Our clients or you may also provide us with information about the transactions you have entered into with our clients.

Use of Information

We may use your personally identifiable information you submit to the Site(s) to contact you to deliver certain Services or information you have requested, verify your authority to enter our Site(s), improve the content and general administration of the Site(s), provide Services, provide you with notices regarding goods and/or Services that you have purchased or may wish to purchase in the future, and for targeted advertising.

Vindicia uses the information Vindicia receives from you and our clients through your or our clients’ use of the Services to provide our Services to our clients, for example, to bill on our client’s behalf, dispute chargebacks, make a transaction risk determination, or calculate sales tax. Such information about the transactions that you have made will be correlated with your personally identifiable information in a transaction history that Vindicia stores.

Aggregate information extracted from Aggregate Data will be maintained, used and disclosed in aggregate form only and will not contain personally identifiable information. We may use such aggregate information extracted from the Aggregate Data to analyze and report upon trends, improve the Services we provide to you and our clients, administer the Site(s) and gather broad demographic information for aggregate use.

Disclosure of Information

We may provide your personally identifiable information and/or the aggregate information to our subsidiaries and affiliates. We may provide your personally identifiable information and/or the aggregate information to vendors and service agencies that we may engage to assist us in providing our Services to you. We also may provide a transaction risk score that we generate based on your transactions with other clients as well as an explanation of your score in general to our other clients in Vindicia’s network. Such third parties will be restricted from further distributing your personally identifiable information and must enter into a written confidentiality agreement with us. We will return your personally identifiable information to the client (or their designated service provider) that originally provided such personally identifiable information to us upon that client’s request, provided that the recipient maintains the appropriate Payment Card Industry Data Security Standard (“PCI-DSS”) compliance. We will also disclose your personally identifiable information if we are required to do so by law, regulation (including a chargeback dispute process) or other government authority, or otherwise in cooperation with a bona-fide investigation of a governmental authority, or to protect the safety of visitors to our Site(s) and our Services. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Vindicia participates or to a purchaser of all or substantially all of Vindicia’s assets to which the Site(s) and/or Services relate.

Children’s Privacy

Vindicia recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site(s) are not intended for children under the age of 13. Vindicia does not target its Services or the Site(s) to children under 13. Vindicia does not knowingly collect personally identifiable information from children under the age of 13.

If we learn that we have collected or received personal information from a child under 13 without verification or parental consent, we will delete that information. If you believe we might have any such information from or about a child under the age of 13, please contact us at:

General Counsel
Vindicia, Inc.
303 Twin Dolphin Drive Suite 200
Redwood City, CA 94065-1424 USA
Phone: +1 650 264 4700
Email: privacy@www.vindicia.com

Cookies

We may use small text files called cookies to improve overall Service and Site(s) experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Site(s) and/or Service(s). Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site(s) and/or Service(s).

Links to Third Party Sites

The Site(s) may provide links to other Web sites or resources over which Vindicia does not have control (“External Web Sites”). Such links do not constitute an endorsement by Vindicia of those External Web Sites. You acknowledge that Vindicia is providing these links to you only as a convenience, and further agree that Vindicia is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Reviewing and Deleting Personally Identifiable Information Collected Through the Site(s)

Vindicia provides you with the ability to review, correct, and delete your personally identifiable information that we have received if it is inaccurate; provided, however, that Vindicia will retain a copy in its files of all personally identifiable information, even if corrected, necessary to resolve disputes. If you wish to review or delete the foregoing information, you may contact Vindicia at:

General Counsel
Vindicia, Inc.
303 Twin Dolphin Drive Suite 200
Redwood City, CA 94065-1424 USA
Phone: +1 650 264 4700
Email: privacy@www.vindicia.com

Safe Harbor

Vindicia complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Vindicia has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.

Privacy Complaints by European Union Citizens

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Vindicia commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Vindicia at:

General Counsel
Vindicia, Inc.
303 Twin Dolphin Drive Suite 200
Redwood City, CA 94065-1424 USA
Phone: +1 650 264 4700
Email: privacy@www.vindicia.com

Vindicia has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Vindicia, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

California Privacy Rights

California Civil Code section 1798.83 permits users of our Site(s) that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Vindicia at:

General Counsel
Vindicia, Inc.
303 Twin Dolphin Drive Suite 200
Redwood City, CA 94065-1424 USA
Phone: +1 650 264 4700
Email: privacy@www.vindicia.com

Security

We employ procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Vindicia uses encryption, secure sockets layer, firewalls, password protection and takes other physical security measures and place internal restrictions on who within Vindicia may access your data to help prevent unauthorized access to your personally identifiable information. Our security is annually audited by a third party to comply with the PCI-DSS for Level 1 service provider entities and Vindicia is listed on Visa USA’s list of Cardholder Information Security Program compliant providers.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site(s) and/or Service(s), you are responsible for keeping that password confidential. We ask you not to share your password with anyone. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, as described above, we cannot guarantee the security of your personal information transmitted to our Site(s) and/or Service(s). Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site(s) and/or Service(s).

If you have any questions regarding this Privacy Policy please contact us via e-mail at: privacy@www.vindicia.com.

This Privacy Policy is effective as of January 31, 2014, and supersedes the Privacy Policies effective as of September 10, 2012, February 10, 2012, April 4, 2011, and May 22, 2008