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Fraud management is a critical weapon for online merchants looking to enhance
their revenue line and ensure customer satisfaction. Vindicia ChargeGuard helps merchants
optimize their customer acquisition pipeline while still addressing chargebacks that are
attributable to true fraud, friendly fraud as well as business process failures.
Fraud management minimizes revenue losses and false positives
Support for Fraud Screening and Chargeback Management
Vindicia has taken a holistic approach to fraud by focusing on both sides of
every transaction. Pre-transaction, our fraud screening
capabilities help merchants minimize false positives and identify obvious
true fraud suspects. Post-transaction, Vindicia provides a safety net for
merchants with automated chargeback management capabilities, providing win rates
on average between 65-85% of the chargebacks that we dispute.
True Chargeback Probabilities
Because our fraud screening solution is informed by the database of chargebacks
that we have processed across our network of merchants, Vindicia gives merchants an
actual chargeback probability as opposed to just an estimate. This gives merchants
much more insight into how they can tweak their customer acquisition strategies
that will result in the greatest revenue opportunities, while still managing
fraud to appropriate levels.
Detailed Analytics
To help merchants understand the impact of fraud on their online business,
Vindicia provides detailed chargeback reports categorizing them by type,
affiliate, payment type and BIN, so merchants understand what changes are needed
to reduce their impact. These changes could affect all parts of the
organization, including the Web site, customer service organization, or terms
and conditions.
Unified Chargeback View
Vindicia aggregates all sources of chargebacks -- across Visa, Mastercard,
Discover, American Express -- allowing merchants to obtain a unified view of
their chargeback trends across different cards and processors.
Compliance
Vindicia is committed to ensuring the privacy and security of our merchants'
customers. We are an externally-audited PCI Level 1 Service Provider and are
SAS70 Type 2 compliant. In addition we follow the Safe Harbor Principles and
adhere to the provisions of the European Data Privacy Act. Merchants can
request a copy of our external audits, view our Privacy Policy and obtain further details
around our security technologies and processes by reading our white paper, "Vindicia Technology
Overview".
Learn more about our fraud management solution by reading the Vindicia
ChargeGuard datasheet. For best practices on recovering lost revenues from
chargebacks, we recommend reading out whitepaper titled "Best Practices for Chargeback Management".
You can also delve further into the fraud
screening component of our ChargeGuard solution.
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