Vindicia ChargeGuard

For online merchants, systematically challenging friendly-fraud chargebacks is an important component to building online revenue. Merchants who do not realize they have a chargeback problem and do not currently fight chargebacks are throwing away significant amounts of money that could be easily reclaimed.

Vindicia ChargeGuard is the ideal on-demand solution to minimize both false positives and a merchant's chargeback rate. ChargeGuard customers see a dramatic reduction in the number of chargebacks in addition to the considerable amount of revenue recovered from the chargebacks we fight, typically with a 60-85% win rate. Leveraging our solution and the best practices from our merchant services team, one of our ChargeGuard merchants was able to reduce their chargeback rate from 5% initially to less than 0.5% in just a few months.

Key Features

  • Fraud Screening - Generate a real-time chargeback probability score for each transaction based on multiple variables including IP address geolocation, address verification (AVS), BIN validation, email analysis, proxy detection and knowledge learned from Vindicia's database of chargebacks across our network of merchants
  • Dispute Resolution - Leverage automated processes and relationships with issuing banks to fight and win disputes on your behalf through Vindicia's Merchant Services
  • Timely Reports - Obtain data by fraud type, payment type, BIN, and affiliate as well as a unified view across multiple payment methods, products or affiliate channels
  • Global Chargeback Support - Take advantage of support for multiple processors and card networks across the globe
  • Scalability and Reliability - Rely on an infrastructure that handled over 73 million transactions and $1 billion processed in 2008 with 99.99+ % uptime
  • Security and Compliance - Leverage Vindicia's certified PCI Level 1 Services Provider and SAS 70 Type II audited infrastructure

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"Our chargeback rate has dropped from four percent of revenue to less than one percent...and our transaction fees have dropped back to normal. In a year we recovered nearly a quarter-million dollars in lost revenue due to Vindicia's recovery efforts."

Bill Metzger
Controller
Homestead Technologies, an Intuit Company

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