Client Services

Vindicia Client Services work with merchants on successful implementations as well as with ongoing strategies to grow your online business.  To this end, Vindicia provides a dedicated account manager who is focused on merchant success throughout the implementation lifecycle and beyond.  Account managers provide services such as:

  • Ongoing support
  • Business process consulting
  • Quarterly business reviews
  • Enhancement requests
  • Payment processor assistance
  • Industry relationships and thought leadership

Quarterly business reviews are conducted for all of our CashBox and ChargeGuard merchants to identify the unique business trends for each merchant and discuss available best practices that would be most helpful to improve their business.  Our extensive industry knowledge and experience is available to our merchants through these review sessions, our best practice guides, industry whitepapers and documentation, but most importantly through an ongoing relationship with their account manager.

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"Our chargeback rate has dropped from four percent of revenue to less than one percent...and our transaction fees have dropped back to normal. In a year we recovered nearly a quarter-million dollars in lost revenue due to Vindicia's recovery efforts."

Bill Metzger
Controller
Homestead Technologies, an Intuit Company

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