Vindicia enables online merchants to increase customer retention, mitigate revenue leakage and improve overall profitability via an integrated, hosted solution that consists of three core components: billing, fraud screening, and chargeback management. Vindicia packages these capabilities in two product offerings. Vindicia CashBox incorporates all three components as part of a rich billing system, and Vindicia ChargeGuard combines fraud screening and chargeback management into a single fraud management offering.

Enable sophisticated commerce models with integrated billing and fraud management

Billing

Billing is about much more than just processing payments. Whether merchants are looking to launch a subscription service or provide real-time transaction support to an existing online business, they need to understand how significantly a billing infrastructure can influence customer acquisition and retention. This can include key issues such as how the billing system deals with credit card breakages, handles chargebacks, supports proactive customer notifications, handles sophisticated billing models based on time or usage, and supports global transactions and payment methods. Vindicia CashBox is a billing system for creating, managing and capturing recurring payments as well as one-time remittances and has been used in diverse online markets from gaming to consumer software.

Fraud Screening

That fraud is an issue for online merchants is widely known. What is less often discussed is the tension that arises, especially in high-margin online businesses, between stopping fraud and maximizing average customer lifetime value. This is because the phenomenon of "false positives", where merchants incorrectly refuse valid transactions, significantly impacts the economics of online businesses. In high-margin businesses, false positives can cost merchants much more than the individual fraudulent chargeback. The Vindicia fraud screening solution is designed to limit false positives first while tracking the merchant's optimal chargeback rate to keep the customer acquisition pipeline wide open. Simultaneously, Vindicia ensures that obvious fraud cases are identified especially in environments where there is a distinct social cost to fraudsters.

Chargeback Management

Chargebacks are not just a cost of doing business online. They can be fought and won. In fact, Vindicia can win between 65-85% of the chargebacks we dispute on the merchant's behalf with our set of workflow automation, integration, and tracking and reporting technologies. Vindicia ChargeGuard also provides analytic capabilities that will categorize your chargebacks and tell you the mix of your chargebacks that are due to friendly fraud, true fraud, and business process issues.