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Software is rapidly evolving away from shrink-wrapped boxes towards online consumption and digital delivery. As software vendors are increasingly shifting focus onto strengthening customer relationships and moving beyond one-time offline transactions, additional opportunities arise to drive online revenues. Vendors are optimizing pricing per segment and vertical, increasing user adoption, creating upsell and cross-sell strategies and reducing as many purchasing barriers as possible.
As part of this software revolution, subscription models have been embraced to create predictable revenue streams and software vendors have found that how you set up and manage the end-to-end process is a critical piece of the overall business strategy. Best-of-breed solutions are necessary to effectively manage product access and usage, maintenance renewals, tax management, fraud screening, chargeback rates and implementation of innovative changes that directly impact the overall revenue stream.
Recurring billing and fraud management solutions from Vindicia are powerful enough to support the most successful software businesses, from innovative startups to billion dollar institutions, and enable nearly any business models from digital delivery to on-demand B2B solutions to platform-as-a-service (PaaS) and marketplace offerings. Vindicia has implemented our subscription billing solution at some of the best known software companies to enhance customer retention, smooth revenue streams, and improve business predictability. With Vindicia and our SaaS delivered solution, you have the ability to understand which customers are most profitable, which marketing programs drive the greatest customer signups (and renewals), and how to minimize fraud and chargeback risk within your subscription base.
| Key Requirements |
Vindicia Solution |
Benefits |
| Creation and management of sophisticated billing plans and packaging options |
Creation of near unlimited billing plans and all popular commerce models including subscriptions, per-transaction, tokens, and digital goods |
Customize the products/services packaging to fit their customer base. |
| Highest levels of compliance |
Vindicia is a PCI Level 1 Services Provider, SAS 70 Type II audited, and European Data Privacy Act compliant |
Save the considerable time and effort of achieving and maintaining compliance. |
| Global payments and fully configurable communications |
Accept nearly any currency and communicate to your customers in virtually all languages. We also handle taxes on a global basis with our tax engine. In addition, our configurable email templates allow event-based and personalized communications |
Develop a global presence while simultaneously increasing upsell and cross-sell opportunities to increase average customer lifetime value. |
| Minimization of credit card failures |
Implement best practices for dunning rules and credit card updater services. |
Greatly reduce the number of failed transactions while increasing customer retention. |
| Comprehensive reporting and data access |
Easily analyze and mine all billing data through nearly 20 standard reports and full API access. |
Fully understand, shape and drive your business. |
| Reliable and scalable payments infrastructure |
We work with some of the biggest names in software and handle millions of transactions each month on their behalf with a 99.99% availability guarantee. |
Easily transition from on-premise, one time sales to a SaaS model. |
| Seamless customer experience |
Fully white-labeled with pre-packaged interfaces for rapid deployment. |
We are never visible to your customers, you decide what the customer experience should be, and we handle the payment mechanics behind the scenes. |
| Manage fraud both before and after a transaction |
Comprehensive fraud management tools including fraud screening, activity tracking and automated chargeback management. |
Minimize “false positives”, win an average of 75% of disputed chargebacks. |
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