IT and Operations

Vindicia's on-demand billing solution optimizes the work that IT and Operations executives undertake to maximize customer acquisition and retention while maintaining the highest levels of compliance, uptime and flexibility required from an operational perspective.

Compliance

Vindicia is an externally-audited PCI Services Provider Level 1 and a SAS 70 Type II compliant vendor and maintains rigorous internal checks to constantly earn the trust of our merchants when it comes to the security of their customers' financial data.

Operational Excellence

Vindicia provides a service level agreement that assures merchants of 99.99% uptime. To support customization based on a merchant's specific business processes, Vindicia provides a fully documented SOAP-based API. In addition, merchants can leverage client libraries in a wide variety of languages (Java, C#, PHP, Perl, C++, ASP.net, etc) to ensure compatibility with their existing systems. Our various operational and security protocols are outlined in the "Vindicia Technology Overview" white paper.

Secure Role-Based User Portal

To support the ability of merchants to rapidly make billing plan changes to support external business drivers, Vindicia provides a merchant portal through which merchants can create new billing plans, make changes to existing ones, issue refunds, and update payment method information for customers. Merchants can define user's role based access management privileges for each of these different capabilities across different user groups. This feature gives all classes of business and technical users the ability to positively impact the business with the Vindicia solution.

Vindicia Client Services

Vindicia Client Services is a group of e-commerce, billing and chargeback management experts who understand how to optimize the Vindicia billing solution for a merchant's specific needs. From initial implementations to quarterly business reviews to ongoing consulting advice, this group supplements merchant expertise with best practice advice gleaned from working with dozens of merchants across a broad range of online markets.

Learn More

• Vindicia CashBox
• Compliance
• Scalability
• Client Services