Manager for Payments

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We are the Subscription People. We help companies bill, care for and manage the subscriptions they provide, and keep their subscribers connected to the subscriptions they love. We apply years of industry-leading expertise helping merchants acquire, retain and expand their recurring revenue. As an Amdocs company, we have a global organization dedicated to serving merchants of every size, everywhere.

Join our Product team and help us shape the future of the subscription economy. At Vindicia, science meets art, and high tech means more than just bits and bytes. We are revolutionizing how subscriptions and digital products can be personalized and delivered to the consumer. Thoughtful risk taking and out-of-the-box thinking are encouraged. Do you thrive in a creative, dynamic environment? We offer a collaborative culture, meaningful projects, and excellent compensation and benefits.

As the Product Manager for Payments, you will serve as the subject matter expert on the current functions of Vindicia’s CashBox and Select payment processing features and will direct product development efforts to build integrations to new payment providers, support new payment methods, and increase our clients’ ability to take money for their services. Additionally, you will fix problem areas, optimize performance, and improve usability. The Product Manager for Payments should understand the shared client experience of a multi-tenant SaaS solution and be able to understand the impact to all customers of any desired changes.

You will be working in a Product team of three covering global payments, and working closely with software developers and testers dedicated to this feature area. This team reports to the Senior Product Manager for Payments. Both groups are split between San Mateo, CA, USA, and Guadalajara, Mexico.

Key responsibilities

  • The primary role will be to work with our existing clients, partners, and internal stakeholders to conceive, design, and develop new payments integrations and improve existing payments features
  • You will be the primary author for product, marketing, and functional specifications for adding new payment method options and new providers/partners to our SaaS billing and subscription platform. You will also suggest, design, and champion new functionality related to payments
  • Investigate, triage and resolve issues with the CashBox and Select payment features submitted by our technical support team
  • Monitor and analyze client and partner issues for feedback and bug-related trends
  • Partner with Technical Support, Services, Pre-Sales, and Marketing teams to drive up product quality and understanding of product usage – working closely with Marketing team and technical writers to ensure product documentation is compelling and useful
  • Evangelize payments features, share how they work, and address known issues to the client-facing internal team members
  • Inform, influence, and grow new product development and maintenance strategies using sound analysis to support your positions
  • For key payments product issues, work closely with QA and Support engineers to identify problems and propose effective and timely solutions to product delivery team


  • Excellent communication skills (fluency in English)
  • BA/BS degree in computer science or related area with one or more years product management and/or software development experience
  • Highly motivated and hard working with ability to think clearly under pressure, both individually and in team environment
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
  • Proven analytical ability, with experience solving ambiguous problems using data and providing practical business insights
  • Ideally prior working experience in a SaaS-based environment or working knowledge of SOAP and RESTful web services (API)
  • Strong grasp of SQL and Excel skills
  • Solid understanding of software development, especially the development lifecycle and basic coding design principles (understanding any popular coding language a big plus)
  • Experience with subscription management, billing, and/or electronic payments very helpful, but at least the ability to learn and apply how electronics payments work, especially “card not present” credit card systems

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.