Senior Project Manager

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Have you ever subscribed to a premium online service on your computer or tablet? Perhaps to watch your favorite TV programs, films and videos, listen to new music, or read the latest of your preferred publications? If so, you already know Vindicia.

Vindicia keeps customers connected to the subscription services they love and companies connected to the subscription revenues they need. By bringing enterprise-class innovation to consumer-facing subscription billing and commerce, we help digital companies acquire more customers and keep them by making recurring payments seamless, secure and easy.

Working at Vindicia is dynamic, fun and meaningful. We thrive on innovation and teamwork. With continued business opportunities and growth, Vindicia is looking for a project manager.

You are an expert project manager, as well versed in traditional project management methodologies as you are in agile methods, and you are skilled in transitioning customers from sales to installation. You've been directing and leading large-scale SaaS on-boarding projects for at least five years and you most likely have extensive background as a project manager prior to that. You have also spent time in a consulting role, honing your customer management skills.

You know what makes agile a successful development methodology and you’ve also met with success using more traditional delivery methodologies. You understand where you shine, and how you help others to achieve their goals. You have earned the admiration of your peers and the project sponsor through your capable facilitation of project objectives. You know when to call out issues, when to hold tight and when to weigh in. You deliver results.

You also know that not every project is based on the latest technologies and methodologies. Business results matter to you more than technique, and you adapt your style to fit your clients’ needs. Sometimes you are a pure scrum master, and other times you’re a subtle coach, helping others to improve their game without having to trample on their vision. Rigid adherence to a methodology might feel aesthetically pure, but it doesn’t always fit with what the client is capable of delivering. You can find the middle ground when needed, and you guide the team with a combination of styles as needed.

Key responsibilities

  • Consult with the customer and understand the key project objectives
  • Facilitate all aspects of project delivery across multiple clients
  • Utilize the appropriate project methodology based on client culture, project team capabilities, and delivery timeline
  • Chair project kickoff meeting to set project scope and provide a framework for how the project will be run
  • Apply and customize project templates for each project to reflect the chosen methodology for the given project
  • Handle the creation of project artifacts
  • Work with client’s project team to track progress
  • Engage Vindicia's internal engineering team to minimize the changes and impacts to our internal release schedule, then work with the client to highlight risks, and drive consensus around changes to schedule, sequence, and resources to mitigate the risk
  • Provide written communication of project status to client management team and to internal partners for each of the projects you’re working with
  • Coordinate with Vindicia's product team to define a useful but realistic scope for client specific features, and help your colleagues to understand the business value of the changes
  • Established reciprocal relationships from the get-go and help the team craft a delivery approach that both recognizes their internal reporting requirements but also feeds the need of this creative group to try new things and break down ineffective old methodologies

Key competencies

  • Builds trust: Honor your word by doing what you say you are going to do
  • Implementation/execution: Organize and manage multiple priorities and/or projects by using appropriate methodologies and tools
  • Innovate: Introduce new ideas and processes that improve performance and productivity
  • Sove problems: Lead others in collaborative problem solving; act as both a broker and consultant regarding resources; engage others in problem solving without taking over
  • Communicate effectively: Extract the key points from a discussion, summarize them, and build consensus around ideas that may have divergent support

Desired skills and experience

  • Consensus building
  • Consultative approach with ability to lead customer decision making
  • 10+ years project management experience
  • 5+ years experience in on-boarding customers to SaaS platforms
  • Experience working with Agile methodologies or in an iterative development environment
  • Excellent verbal and written presentation skills
  • Experience working on software development projects
  • Experience working for internationally-based clientele
  • Experience with subscription management and/or payment collection
  • Bachelor’s degree (Engineering, MIS, Computer Science preferred)

Vindicia and Amdocs are equal opportunity employers. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

This role can be performed from a variety of locations. Occasional travel (~25%) may be required, so access to an airport is important.