Past Events

Live Webinar | Forrester: The Total Economic Impact of Vindicia Select

  • February 7, 2019 at 11:00 am PST

Of all the causes of churn, passive (or involuntary) churn is arguably the most frustrating, because you are losing happy customers. It’s a huge problem for subscription-based enterprises, because up to 30% of all churn is passive churn. See how five subscription-based enterprises in digital services, media, and physical goods slashed their passive churn and gained an 18% recovery rate for terminally failed payment transactions in a new Forrester Total Economic Impact™ (TEI) study.

Join the live webinar with Forrester Consultant Joe Branca and examine the ROI earned and revenue potential realized by each enterprise, as Joe presents the results of The Total Economic Impact™ (TEI) of Vindicia Select. The study of five Vindicia Select clients shows:

  • 18% recovery rate for terminally failed payment transactions
  • 6+ months added to the customer lifetime after the initial transaction recovery
  • More than $6.2 million in revenue recovered from terminally failed transactions over three years

By the end of the webinar, you’ll be able to evaluate the financial impact that can be applied to your business and how to protect your customer base, revenue and brand reputation.

 

 

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