Join our London team as they begin to tackle advanced subscriber retention techniques. Research shows that when a company increases its subscriber retention rate by 5%, it can also increase profits anywhere from 25 to 95%. Involuntary churn is one of the biggest drags on retention and recurring revenue, and most companies in the subscription business are leaving money behind by making these most common retention mistakes:
- Incorrect usage of payment processor features
- Insufficient retry logic
- "Analysis paralysis"
Doug Smith, VP of Customer Success at Vindicia, gives insight on how to avoid these detrimental but easily fixable issues. You will learn from different case studies to show how you compare to others in your industry.