Subscriber Lifecycle Management

A Healthy Subscriber Lifecycle Will Please Customers of Every Taste

Improved customer experience keeps them coming back for more, maximizing customer lifetime value

The Vindicia SaaS-based subscription management platform will improve your customers’ experience while maximizing your recurring revenue streams. Our proven solutions will help you entice customers to join, renew, and upgrade their subscription or membership services. You’ll be able to rapidly test and analyze the effectiveness of various marketing campaigns until you find just the right price points and the right customer mix to maximize your margins and profits.

Customer satisfaction

Maintaining utmost customer satisfaction throughout the entire subscriber lifecycle is the name of the game if you're selling products or services online via a recurring revenue business model.. Whether you need a complete subscription billing and recurring payment solution or simply want to increase the effectiveness of your existing billing system by reducing subscriber churn, we’ll make it easy and frictionless for your customers to order and pay for your products or services. From initial acquisition to each recurring billing cycle, Vindicia solutions reduce subscriber churn and enhance the subscriber experience by making payment transactions easier and more automatic than ever.

Overcoming the limitations of traditional billing systems

Traditional billing systems can hamper your ability to attract and retain recurring customers, making it difficult to maintain long-term revenue streams and customer satisfaction. At Vindicia, we understand that recurring billing is about much more than just transactions. It’s about improving your average customer lifetime value (ACLV)Vindicia® CashBox® is our complete subscription billing platform that helps you increase revenue and customer satisfaction at every stage in the customer lifecycle. CashBox will help you:

  • Accelerate customer acquisition by speeding time to market for campaigns and new offerings
  • Retain customers longer with innovative technology that reduces churn by as much as 30%
  • Increase top-line revenue by as much as 5% or more
  • Improve your customers’ experience by making it easy for them to stay connected to your services
  • Accept multiple currencies and payment types, including PayPal and Amazon Payments, while supporting worldwide tax compliance and anti-fraud automation
  • Comply with new revenue recognition requirements

Subscriber churn

If you already have an agile billing platform in place, our Vindicia Select™ solution works hand-in-hand with your existing billing system to dramatically reduce the customer churn caused by failed payment transactions. Select resolves failed transactions without inconveniencing your customer. Subscriber retention rates soar, boosting your ACLV. And you keep your customers connected to the services they’ve chosen, thereby enhancing ongoing customer satisfaction. To learn more, read the Forrester study "The Total Economic Impact of Vindicia Select." And check out the Forrester videos and infographic.

Want proof? Contact us and see if you qualify for our complimentary Vindicia Trial. Completely noninvasive to your existing billing system, you’ll see how much revenue uplift Vindicia could deliver for your business virtually overnight.

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Forrester TEI Study

Read the Forrester study on recovering failed payment transactions: "The Total Economic Impact of Vindicia Select."

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Lifecycle eBook

The Subscription Lifecycle eBook: Subscription business success requires intelligence at all phases of the subscription lifecycle

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Forrester TEI Study

Dramatically increase recovery of failed transactions

Vindicia Trail

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