Vindicia Vendor Payment Processing Requirements

Vindicia Vendor Payment Processing Requirements

The source for answering questions on invoicing and payments

Invoice Submission Guidance and Requirements

  • Vindicia requires a signed agreement, SOW, contract or insertion order prior to authorizing payment.
  • In some cases a Master Services Agreement (MSA) is required. Vindicia will inform any vendor and/or consultant when this is required.
  • Vindicia pays all invoices in arrears and on Net 30 day Terms (from receipt of invoice).
  • Vindicia will only accept electronically-submitted invoices and they must be properly addressed. Vendors issuing an invoice must be sure the email address utilized is aligned to Vindicia’s respective regional office.
  • Payment terms will begin when the invoice is received by Accounts Payable electronically, via email to :
Region of VendorEmail to submit invoiceNotes
North Americapayables@vindicia.com
mktg-info@vindicia.com
Please Cc… your primary departmental contact, IT, Marketing, Sales, etc.
Latin Americapayables@vindicia.com
mktg-info@vindicia.com
Please Cc… your primary departmental contact, IT, Marketing, Sales, etc.
Europepayables-uk@vindicia.com
mktg-info@vindicia.com
Please Cc… your primary departmental contact, IT, Marketing, Sales, etc.
APACpayables-apac@vindicia.com
mktg-info@vindicia.com
Please Cc… your primary departmental contact, IT, Marketing, Sales, etc.
  • Please provide physical address which to send payment as well as ACH and Wire account information with your invoice. Vindicia’s policy is to issue a check for all payments. In some case there are exceptions and we will consider each on a case-by-case basis.
  • Please do not submit multiple copies of the same invoice unless requested by Vindicia. Multiple copies of the same invoice may delay the payment process if not requested.
  • Important: All invoices must be addressed to the corresponding Vindicia entity that aligns to vendors origin of invoice.
  • US-based invoices must be addressed to: Vindicia, Inc., Attn: Payables, 303 Twin Dolphin Drive, Ste. 200 Redwood City, CA 94065
  • EMEA-based invoices must be addressed to: Vindicia UK Ltd., c/o RSM, International Outsourcing, 1 St James Gate , Newcastle Upon TyneNE1 4AD
  • APAC-based invoices must be addressed to: Vindicia Singapore Pte Ltd.Prudential Tower Level 27 30 Cecil Street, Suite 57 Singapore 049712
  • LATAM-based invoices must be addressed to: Vindicia, Inc., Attn: Payables, 303 Twin Dolphin Drive, Ste. 200 Redwood City, CA 94065

Supporting Paperwork

To Check the Status of a Payment or Request Proof of Payment

  • Please allow 15 business days after submitting an invoice before making an inquiry. Please forward an email to the same email address through which you submitted your invoice to make an inquiry.
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  • How frequently do you cut checks?

    U.S. –Semi-monthly. All others monthly.

  • How do I inform Vindicia if there is a change in my vendor record information?

    Send email to same address you utilized above.

  • Will Vindicia honor the payment due date on our invoice

    No, Vindicia pays on Net 30 Day terms starting from when invoice is received or from last day invoice period covers, whichever is later.

  • How do we handle split payments?

    Vindicia does not do split payments, please invoice separately for each payment desired.

  • How and when can I expect to be notified if there is a problem with my invoice, or payment will be delayed?

    Appropriate payables personal or approving manager will contact you via email if there is a question regarding your invoice. Vendors should contact Vindicia Payables contacts above (observing 15 business day waiting period) if they feel there is a past due invoice. Vindicia does not delay payments as long as all above criteria are met.

  • Who can I contact if there is a problem, and I can’t wait for an email reply?

    Email is the most expedited way to contact us.