Vindicia Blog
Author: Heidi Hogan

The Levers That Can Make (or Break) Your Recurring Billing Process

Accepting payments online is filled with many complexities.

 In the webinar, The World is NOT Flat: Navigating the Digital Payments Ecosystem, Adam Hollis of W. Capra Consulting Group shares some common mistakes digital businesses make in their recurring payments strategy, and offers simple solutions to correct them. Watch the short video excerpt to learn some of the levers that can make (or break) your recurring billing process:
Vindicia Blog
Author: Sanjay Sarathy

Revenue Opportunities for SaaS Businesses: Two New White Papers
With the subscription business model expanding across numerous consumer and business categories, companies are searching for ways to optimize their operations for this sea of change. We've certainly highlighted our convictions in webinars and Best Practice Guides on what companies can do to improve their revenue and profit growth...
Vindicia Blog
Author: Andy Eliopoulos

Dreamforce ’12: Going Social and Giving Back
I’ve attended many Dreamforce conferences since the event first started. This year really stands out, as two significant themes prevailed throughout the event. First, social media continues to explode and play a key role...
Vindicia Blog
Author: Sanjay Sarathy

Subscription Billing, Sports, and xkcd
Yes, a potpourri of themes for today's post. This week's xkcd comic drew a smile, not just because it represents how our sports-mad household discusses various on and off-the-field topics (...
Vindicia Blog
Author: Heidi Hogan

The Three C’s for Long-term Subscriber Retention
At Vindicia, we’re pretty passionate about helping digital businesses increase customer retention. We know that prolonging Average Customer Lifetime Value (ACLV) results in a more predictable recurring revenue stream, and in turn, sustainable...
Vindicia Blog
Author: John Thoben

What is the IMPACT of Customer Retention [Infographic]
Acquiring new customers is costly. That's why keeping the customers you already have is critical to your recurring top line revenue. In a competitive business environment, delivering high standards of customer service and superior product performance are important, but the key to...
Vindicia Blog
Author: Sanjay Sarathy

Why Learning Is Now A SaaS Model
The education and learning market is going through an enormous transformation and, like many other industries, it has discovered the customer and business benefits of using a SaaS-based business model. Here are a few examples of companies that made the digital transition or, having been born in the digital era used SaaS from the get-go as the...
Vindicia Blog
Author: Rony Mukhopadhyay

The Vindicia-IBM Partnership: Optimizing Marketing and Selling Automation
As part of Vindicia’s expanding partnership with IBM, we attended the IBM Smarter Commerce Global Summit (IBMSCGS) in Orlando last week. It was an outstanding conference that showcased IBM’s position as the global leader in end-to-end marketing solutions, bringing “science to the art...
Vindicia Blog
Author: Andy Eliopoulos

Quote to Cash (Q2C) in the Cloud
The most important goal for any business that wants to stay in business is to get paid. Depending on the type of business, collecting payments can be complicated and slow. Technology has significantly improved the ability to get paid...
Vindicia Blog
Author: Doug Smith

Fraud or Friction? Why slowing down a purchase can be beneficial in the long run
In discussing merchant deployments one of the areas of greatest interest is how we suggest clients implement their buy screens. More than anything (yes, even more than the service itself), product owners ascribe an almost mythical importance to a frictionless buy process. The...
Vindicia Blog
Author: Sanjay Sarathy

Freemium, disruption and the mobile phone industry
The US mobile phone industry is certainly ripe for disruption as anyone locked into a 2-year contract is well aware. It was only a few years ago that number portability became the norm, a feature most of the rest of the world had adopted eons ago. Along comes...
Vindicia Blog
Author: John Thoben

VDC @ GDC Online: Time to Mix It Up!
Next week, the GDC Online conference rolls into Austin, Texas. This community-oriented conference - with worldwide attendance- focuses on connected games and provides game development professionals with the...
Vindicia Blog
Author: Heidi Hogan

Optimize Pricing and Maximize Revenue for your Digital Business in 5 Steps
Running a business in the Cloud has changed the way end-users consume products. Fading away are the days of visits to brick-and-mortar stores to buy software packaged in a box, music burned onto a CD and literature printed on...
Vindicia Blog
Author: Sanjay Sarathy

Voluntary and Involuntary Churn: The Science of Customer Retention
An article earlier this week outlined the "7 P's of Customer Retention", describing a number of obvious and subtle levers to help businesses maintain long-term customer relationships. The article, however, focuses primarily on how companies can overcome voluntary churn; in other words, customers who want to opt-out. There's an...
Vindicia Blog
Author: Brett Thomas

It's 4:00 AM. Do You Know Where Your Keys Are?
The details are sparse, yet, but it appears that Recurly has had a failure in their Hardware Security Module (HSM) that has left them unable to decrypt some or all of their clients' stored payment methods. From the description on their blog, it seems that they had a primary/secondary setup, where the configuration on the primary was mirrored to the...