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Vindicia Retain | Vindicia | Build Subscription Revenue

Vindicia Retain: Keep more subscribers and revenue every billing cycle

Apply the billing wisdom of subscription intelligence to resolve failed transactions.

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About Retain How It Works Intelligence

Deliver a frictionless retention experience

Go beyond old-school retry logic to resolve 15-30% of terminally failed transactions. Vindicia Retain (formerly Vindicia Select) helps you keep customers who want to stay by cutting involuntary churn. Retain resolved failed transactions without the service interruptions that can turn involuntary churn into a cancellation. Average customer lifetime value and revenue increases—as the customer experience improves. The best part? Retain operates with existing systems, so you recover the higher levels of lost revenue fast.

How Retain works

When transactions fail, you lose subscribers who want to stay. Many subscription service providers turn to account updaters and a few retries to recover failed transactions. But too many transactions never recover.

Vindicia Retain starts where traditional approaches stop. The Vindicia team has been analyzing the causes of failed transactions, uncovering the best options for recovery based on the response codes that accompany the failure messages from card issuers. That analysis is the basis of the subscription intelligence we used to develop algorithms that resolve failed transactions. Data shows that taking a proactive approach to failed transactions leads to as much as a 6% card-based revenue gain.

Powered by subscription intelligence

At Vindicia, we’ve processed more than 940 million transactions worth over $38 billion. Our subscription experts have analyzed our wealth of subscription data to find better ways to manage subscription payments. Across, the entire subscription lifecycle, we’ve developed a deep understanding of the complexities behind subscription billing. In the process, we’ve extracted the retention piece of our insights to create Vindicia Retain.

Vindicia Retain applies advanced algorithms to failed transactions. It’s a complex application of analytics—but to users like you, it’s simple. Every billing period, Retain turns failed transactions into customer relationships with increased longevity.

Deploy fast and see higher revenue immediately

As a noninvasive SaaS solution, Vindicia Retain doesn’t disrupt existing billing systems. Retain works in harmony with the way you bill today. You can even apply your own retry logic before sending failed transactions to Retain for recovery.

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Curious? You can see the difference that subscription intelligence and Retain make for yourself—with your own data. Through a compliant process, you share your data, and we show you how much Retain can recover.

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The Vindicia team was responsive and knowledgeable. They were even able to suggest improvements in the way we track active and passive churn that will help us benchmark our results against similar service providers

Aryeh Brickner, Perion

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Open the door to subscription possibilities

Try Vindicia and preview the advantages of subscription billing that feels simpler.

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