Blog

Subscription Billing Blog: 

Where the Subscription People Share Information. Join us.

You’re 13 times more likely to bring back an old customer than sign a brand-new one.

6 Lessons You Can Learn from Customer Cancellations to Boost Your Business

June 18, 2019 | Michael Isaacs

Cancellations can be learning experiences for subscription businesses, offering insights into the customer experience and gaps in execution.

read more
Tracking and taking action on essential business metrics can mean the difference between success and failure for subscription businesses.

9 Essential Subscription Business Metrics

June 11, 2019 | Kevin Cancilla

Tracking and taking action on essential business metrics can mean the difference between success and failure for subscription businesses.

read more
Payment Services Directive 2

New Regulation for Authenticating EU Payments to Take Effect in September 2019

May 22, 2019 | Vindicia Team Blogs

Payment Services Directive 2 (PSD2) is a new regulation that applies to subscription businesses located or acting in the EU.

read more
OTT – Running to Stand Still?

Guest Blog: OTT – Running to Stand Still?

May 8, 2019 | Vindicia Team Blogs

It feels as if we are in both a mature and growth phase of the OTT media market at one and the same time.

read more
Vindicia's Customer Success teams work with our clients to optimize their subscription billing solutions.

How Customer Success Solves Subscription Billing Concerns

April 24, 2019 | Uri Gurevitz

Transitioning to a subscription billing model may seem daunting, but Vindicia's Customer Success teams provide the expertise to get it right.

read more
Passive Churn and the Customer Experience

Passive Churn and the Customer Experience

March 26, 2019 | Kevin Cancilla

A cautionary tale that businesses ought to take a lesson from — bad experiences multiplied across the customer base can be seriously damaging.

read more
Credit card problems

Guest Blog: Cancellation Due to Credit Card Problems Huge Issue for SVOD Industry

March 19, 2019 | Vindicia Team Blogs

nScreenMedia's Colin Dixon on new study: “Keep My Customer” – Why Consumers Subscribe to, Stay with, Cancel, and Come Back to Online Video Services.

read more
Subscription-based businesses must minimize customer churn as much as possible to maximize revenue.

8 Ways to Counter Churn and Increase Customer Retention

March 7, 2019 | Kevin Cancilla

Reducing churn rates and increasing customer retention is the formula for sustained success in the subscription market.

read more

Pages