- BY PRODUCT
- BY REQUIREMENT
- BY INDUSTRY
- BY ROLE
- TECHNICAL CENTER
- Customer PortalContact Us
As an online business today, you're witnessing a transformational shift in the way consumers purchase products and services. Displaying an overwhelming preference for the convenience of subscriptions, memberships, and other forms of recurring payments, consumers are stating loud and clear that they prefer to rent rather than own, subscribe rather than buy.
Savvy consumers relish the convenience of subscribing not only to music, over-the-top (OTT) entertainment, and health and fitness services but also to the recurring delivery of physical goods such as fresh produce boxes, prepared meals, cosmetics, pet supplies and more – all just a few easy clicks away.
To leverage this transformation, successful online businesses are deploying subscription business models that cover the gamut from single transactions to freemium to pure-play subscription billing – as well as numerous hybrid subscription models. No matter what your recurring revenue business model, there's a set of best practices built into our flexible Vindicia® CashBox® and Vindicia Select™ subscription billing and payment solutions – and reinforced through our Customer Success organization – that will help you achieve longer-term customer lives and greater loyalty.
We help you understand the tradeoffs between conversion rates and fraud when you ask for AVS and CVV information during the sign-up process. We know that if you implement subscription billing prenotifications on a yearly subscription, your chargeback rate will be lower and your customer satisfaction rate higher. These, and other best practice tips, are part of our overall focus on your long-term growth.
Optimizing your subscription business model also extends to the nuances of customer retention. Our innovative ART Advanced Retention Technology™ system enables us to increase your customer retention rates well beyond any optimized home-grown retry logic that you may have implemented – up to an additional 5% monthly. In a subscription and recurring billing model, that additional monthly percentage translates into an annualized compound increase of over 40% for average customer lifetime value (ACLV).