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You’re 13 times more likely to bring back an old customer than sign a brand-new one.

6 Lessons You Can Learn from Customer Cancellations to Boost Your Business

June 18, 2019 | Michael Isaacs

Cancellations can be learning experiences for subscription businesses, offering insights into the...

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Passive Churn and the Customer Experience

Passive Churn and the Customer Experience

March 26, 2019 | Kevin Cancilla

A cautionary tale that businesses ought to take a lesson from — bad experiences multiplied across...

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Credit card problems

Guest Blog: Cancellation Due to Credit Card Problems Huge Issue for SVOD Industry

March 19, 2019 | Vindicia Team Blogs

nScreenMedia's Colin Dixon on new study: “Keep My Customer” – Why Consumers Subscribe to, Stay with...

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Subscription-based businesses must minimize customer churn as much as possible to maximize revenue.

8 Ways to Counter Churn and Increase Customer Retention

March 7, 2019 | Kevin Cancilla

Reducing churn rates and increasing customer retention is the formula for sustained success in the...

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The Hidden Growth in Subscription Services and How to Unlock It

February 7, 2019 | Adrian Jenkins

The best subscription businesses employ a variety of techniques to avoid passive churn.

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Using automation to fight passive churn

Using automation to fight passive churn

November 13, 2018 | Kevin Cancilla

Addressing failed payments with automation technology can help subscription businesses capture lost...

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Using psychographic data to predict, prevent and combat customer churn

Using psychographic data to predict, prevent and combat customer churn

October 23, 2018 | Kevin Cancilla

Psychographic data is valuable for subscriptions-based businesses to analyze.

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Passive churn: Understanding the stakes

Passive churn: Understanding the stakes

September 5, 2018 | Kevin Cancilla

Without an adequate churn prevention strategy, companies may be neglecting a crucial stage in the...

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